On Fri, 17 Dec 2004 10:25:19 -0800 (PST), wayy2be wrote:

Does OTRS have the ability to provide audible notifications of tickets when they arrive?

No

I know OTRS has the ability to send an email when a new ticket arrives, but what other options does it have?

That's it for default options. Anything else is limited only to your imagination and programming skill. For instance, you could write a module that sends a pager notification for every new email.

Also is there a way to browse closed tickets other than searching for them? Thanks.

No. They are closed and thus are logically removed from any personal or public queues. Hth, Tyler Hepworth