Powered by OTRS 2.2.4 http://otrs.org/ When I am logged in as a customer, I am unable to view any tickets from My Tickets or Company Tickets. I know this question has been posted previously, http://lists.otrs.org/pipermail/otrs/2006-July/011838.html But I am unable to find a thread to the resolution. Please Help, Thanks! Tina Kerr Manager, Production Support Office: 214-618-9540 Fax: 303-635-2005 Mobile: 303-884-0058 tkerr@calpont.com mailto:tkerr@calpont.com +++++CONFIDENTIALITY NOTICE+++++ The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained here in is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.
Hi. Is a customer and a queue in the same group(Admin-> Customer user groups)? -- Best regards , Andrey Feldman Tina Kerr ?????:
Powered by OTRS 2.2.4 http://otrs.org/
When I am logged in as a customer, I am unable to view any tickets from My Tickets or Company Tickets. I know this question has been posted previously, http://lists.otrs.org/pipermail/otrs/2006-July/011838.html
But I am unable to find a thread to the resolution.
Please Help,
Thanks!
Tina Kerr
Manager, Production Support
Office: 214-618-9540
Fax: 303-635-2005
Mobile: 303-884-0058
tkerr@calpont.com mailto:tkerr@calpont.com
*+++++CONFIDENTIALITY NOTICE+++++*
The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained here in is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.
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Yes, they are. Tina Kerr -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrey Feldman Sent: Friday, January 18, 2008 3:29 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer can not view tickets - My Tickets Hi. Is a customer and a queue in the same group(Admin-> Customer user groups)? -- Best regards , Andrey Feldman Tina Kerr ?????:
Powered by OTRS 2.2.4 http://otrs.org/
When I am logged in as a customer, I am unable to view any tickets from My Tickets or Company Tickets. I know this question has been posted previously, http://lists.otrs.org/pipermail/otrs/2006-July/011838.html
But I am unable to find a thread to the resolution.
Please Help,
Thanks!
Tina Kerr
Manager, Production Support
Office: 214-618-9540
Fax: 303-635-2005
Mobile: 303-884-0058
tkerr@calpont.com mailto:tkerr@calpont.com
*+++++CONFIDENTIALITY NOTICE+++++*
The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained here in is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.
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participants (2)
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Andrey Feldman -
Tina Kerr