Hello, OTRS 2.3.3, SLES10, GW 6.5.1, eDirectory I have the following SMTP configuration in Config.pm $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'emailserver.protected.protected.us'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'hdesk'; $Self->{'SendmailModule::AuthPassword'} = '*****'; When I reply to a message in my queue, I get the following error Message: Can't connect to 'emailserver.protected.protected.us: Operation now in progress! I have verified SMTP is working between my OTRS server and my email server using: telnet 10.79.210.39 25 Trying 10.79.210.39... Connected to 10.79.210.39. Escape character is '^]'. 220 emailserver.protected.protected.us GroupWise Internet Agent 6.5.1 Copyright (c) 1993-2003 Novell, Inc. All rights reserved. Ready HELO otrshost.protected.protected.us 250 emailserver.protected.protected.us Ok MAIL FROM: hdesk@protected.protected.us 250 Ok RCPT TO: bart.wallace@protected.protected.us 250 Ok DATA 354 Enter mail, end with "." on a line by itself Subject: Testing through SMTP command line This is the body of the test . 250 Ok The initial response through telnet after the 'Connected' seems rather slow; it takes approximately a minute or more to respond, but I've never tested SMTP before so I don't know if that is normal or not. Is there a timeout setting I need to worry about? Should my SMTP response be faster than that? The email processing time is acceptable. I was using sendmail and it was working, but I'd really like to use our internal SMTP server. If I use sendmail, the email is routed through an external mail hub and then to our internal email server, which is really unnecessary. Thanks, Bart