RE: [otrs] Getting Email working in Windows
Yes, in the User object I have "New Ticket Notification" set to "Yes". And I have the windows firewall completely shut off on the OTRS system -----Original Message----- From: Danie Theron [mailto:danie@verpakt.com] Sent: Monday, October 10, 2005 10:51 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Getting Email working in Windows John D. Morris wrote:
I've done this in \otrs\otrs\kernel:
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = '192.168.0.5'; $Self->{'SendmailModule::AuthUser'} = 'otrs@mydomain.com'; $Self->{'SendmailModule::AuthPassword'} = 'TheDomainPasswordforOTRS';
Then in the user object in OTRS, I have my email address in my user, and have the IT queue, and my subqueue highlighted in "my queues". Still no luck though.
Sorry to ask again , but did you enable the "New ticket notification" in the user object? I'm not sure if a restart of OTRS is needed , also maybe someone with a Windows setup can help more (I'm running on Debian).Also , maybe make sure you're not running Windows Firewall or some firewall software on the OTRS system (well you can but make sure to enable SMTP traffic , I think :P)
-----Original Message----- From: Danie Theron [mailto:danie@verpakt.com] Sent: Monday, October 10, 2005 9:53 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Getting Email working in Windows
John D. Morris wrote:
Hi all.
I'm fairly new to OTRS, and am having a bit of a time getting emails to work. I have one queue (IT) with 4 subqueues (one for each tech). I would like to have an automated email dispatched to each tech whenever a ticket is entered into their subqueue. I do not want the customers to be receiving emails, however, as we use OTRS strictly for internal tracking.
Well , first of all you probably need to setup the SMTP relay , edit your Config.pm and add the following :
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'ip.of.your.smtp.gateway'; $Self->{'SendmailModule::AuthUser'} = 'user@yourdomain.com'; $Self->{'SendmailModule::AuthPassword'} = '';
You can then through the Admin interface setup each tech user and make sure 'Yes' is selected for 'New Ticket Notification'.The Tech can then in the "Preferences" setup his/her 'My Queues' to be notified on.
OTRS is installed on a workstation that is a domain member. Our email server is MS Exchange 2000. Can anyone give me a hand?
I assume this is your SMTP server as well , in that case see above , otherwise just use whatever SMTP gateway you use as 'Host'.Also just a note , if your Exchange server handles both POP3/IMAP , OTRS default setup is POP3 so all mails will be pulled from the server.What I did (and hopefully I won't get scorned for this :p) is to setup a 2nd account for OTRS (let's say main account is tech1@yourdomain.com , then create a 2nd for POP3 otrstech1@yourdomain.com and just fwd anything from tech1 to otrstech1).I know this sounds like a lot of work , but my paranoia creeped in and I decided to do it that way.
HTH
Daniel
Thanks in Advance,
John M.
------------------------------------------------------------------------
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John D. Morris wrote:
Yes, in the User object I have "New Ticket Notification" set to "Yes". And I have the windows firewall completely shut off on the OTRS system
OK , only other thing I can think of is to try and telnet to your smtp server on port 25 and see if it opens a connection.Also , I'm not sure if you need to first create a default email account on OTRS for receiving any mail.Unfortunately this is how far my knowledge goes (bit of an OTRS newbie myself :)
-----Original Message----- From: Danie Theron [mailto:danie@verpakt.com] Sent: Monday, October 10, 2005 10:51 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Getting Email working in Windows
John D. Morris wrote:
I've done this in \otrs\otrs\kernel:
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = '192.168.0.5'; $Self->{'SendmailModule::AuthUser'} = 'otrs@mydomain.com'; $Self->{'SendmailModule::AuthPassword'} = 'TheDomainPasswordforOTRS';
Then in the user object in OTRS, I have my email address in my user, and have the IT queue, and my subqueue highlighted in "my queues". Still no luck though.
Sorry to ask again , but did you enable the "New ticket notification" in the user object? I'm not sure if a restart of OTRS is needed , also maybe someone with a Windows setup can help more (I'm running on Debian).Also , maybe make sure you're not running Windows Firewall or some firewall software on the OTRS system (well you can but make sure to enable SMTP traffic , I think :P)
-----Original Message----- From: Danie Theron [mailto:danie@verpakt.com] Sent: Monday, October 10, 2005 9:53 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Getting Email working in Windows
John D. Morris wrote:
Hi all.
I'm fairly new to OTRS, and am having a bit of a time getting emails to work. I have one queue (IT) with 4 subqueues (one for each tech). I would like to have an automated email dispatched to each tech whenever a ticket is entered into their subqueue. I do not want the customers to be receiving emails, however, as we use OTRS strictly for internal tracking.
Well , first of all you probably need to setup the SMTP relay , edit your Config.pm and add the following :
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'ip.of.your.smtp.gateway'; $Self->{'SendmailModule::AuthUser'} = 'user@yourdomain.com'; $Self->{'SendmailModule::AuthPassword'} = '';
You can then through the Admin interface setup each tech user and make sure 'Yes' is selected for 'New Ticket Notification'.The Tech can then in the "Preferences" setup his/her 'My Queues' to be notified on.
OTRS is installed on a workstation that is a domain member. Our email server is MS Exchange 2000. Can anyone give me a hand?
I assume this is your SMTP server as well , in that case see above , otherwise just use whatever SMTP gateway you use as 'Host'.Also just a note , if your Exchange server handles both POP3/IMAP , OTRS default setup is POP3 so all mails will be pulled from the server.What I did (and hopefully I won't get scorned for this :p) is to setup a 2nd account for OTRS (let's say main account is tech1@yourdomain.com , then create a 2nd for POP3 otrstech1@yourdomain.com and just fwd anything from tech1 to otrstech1).I know this sounds like a lot of work , but my paranoia creeped in and I decided to do it that way.
HTH
Daniel
Thanks in Advance,
John M.
------------------------------------------------------------------------
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participants (2)
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Danie Theron -
John D. Morris