You create a new queue ... "Quiet" (or something) ... don't give it any auto-responses. Set up a postmaster filter that Matches From the sender's email and Sets X-OTRS-Queue to "Quiet" (your queue of choice) then create a generic agent that checks for tickets in Quiet and moves those tickets to "Help" (your standard queue) (or tell your agents to manually move the ticket.) On Thu, Dec 23, 2010 at 7:00 PM, Jean BROW wrote:

Can you please explain to me how I set this up?

Thanks.

2010/12/23 Gerald Young

You could give him his own queue that doesn't auto-reply (Postmaster

...

Filter) then use a generic agent to move him to the real queue.

On Thu, Dec 23, 2010 at 12:14 AM, Jean BROW wrote:

...

Hi,

Do anyone know how I can turn off "auto replay" just for 1 person who sending us email often? All other people I want us to send "auto replay" to...

Thanks.

Jean

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