[not a solution but a proposal for a short explanation/example from someone on that] Could Cognibox be a solution for that ? http://otrs.org/news/2011/otrs-joomla-gateway/ Thank you. MV http://otrs.org/news/2011/otrs-joomla-gateway/ On Mon, Jan 31, 2011 at 5:22 PM, Tommaso Calosi - Brain Technology < tommaso.calosi@brain.it> wrote:

Hi,

I need to modify the customer public interface so that before a ticket is created the customer needs to answer a few question based on a flowchart schema: E.g. Is your pc on? yes/no YES Is the mouse properly connected? yes/no NO Connect the mouse and so on...

If no answer available for the issue, then a ticket will be created. I've seen the FAQ module, but I don't think it can do something like this...

-- Tommaso Calosi Playnet - Brain Technology http://www.playnet.it tel. +39 0553226450 - fax. +39 0553226604

Helpdesk : http://www.playnet.it/helpdesk.htm Faq : http://www.playnet.it/faq.htm

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