Does anyone know of a way to select all tickets at once in a queue and close
them all at once?
Linda
-----Original Message-----
From: otrs-request@otrs.org [mailto:otrs-request@otrs.org]
Sent: Tuesday, October 04, 2005 6:00 AM
To: otrs@otrs.org
Subject: otrs Digest, Vol 27, Issue 3
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Today's Topics:
1. Re: Virtual hosting and OTRS (Victor Rodriguez Cortes)
2. Re: Virtual hosting and OTRS (Roberto Giana)
3. Ticket State - Merged (Matt Midson)
4. backup script not working (Danie Theron)
5. how to delete all the queue? (Mercator GmbH)
6. who can install me v. 2.0?? (Mercator GmbH)
7. Trouble scheduling generic agent jobs (Sheline, Carl (LLU))
----------------------------------------------------------------------
Message: 1
Date: Mon, 03 Oct 2005 12:09:23 +0200
From: "Victor Rodriguez Cortes"
Subject: Re: [otrs] Virtual hosting and OTRS
To: "User questions and discussions about OTRS.org"
Message-ID: <43411F73.12585.1EE6AE37@localhost>
Content-Type: text/plain; charset=US-ASCII
Hello!
You'll need to enable mod_alias in Apache (or Apache2). Then you
could use
something like this:
[---]
Perlrequire /usr/share/otrs/otrs-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
#PerlModule Apache::Reload
#PerlInitHandler Apache::Reload
#Used for FAQ's
Alias /htmlArea/ /usr/share/otrs/var/httpd/htdocs/htmlArea/
NameVirtualHost soporte.valmesa.net
<VirtualHost soporte.valmesa.net>
Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/"
ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
ServerAdmin victor.rodriguez@valmesa.es
DocumentRoot /usr/share/otrs/var/httpd/htdocs/
ServerSignature On
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
PerlOptions +ParseHeaders
PerlSetupEnv On
Options +ExecCGI
</Location>
<Directory />
Options FollowSymLinks
AllowOverride None
</Directory>
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
RedirectMatch ^/$ http://soporte.valmesa.net/otrs/Customer.pl
</Directory>
# Allowed values: debug, info, notice, warn, error, crit, alert, emerg
LogLevel warn
ErrorLog /var/log/apache2/otrs-err.log
CustomLog /var/log/apache2/otrs-acc.log combined
</VirtualHost>
<VirtualHost agentes.valmesa.net>
DocumentRoot /usr/share/otrs/var/httpd/htdocs/
RedirectMatch ^/$ http://soporte.valmesa.net/otrs/index.pl
</Directory>
</VirtualHost>
<VirtualHost faq.valmesa.net>
DocumentRoot /usr/share/otrs/var/httpd/htdocs/
RedirectMatch ^/$ http://soporte.valmesa.net/otrs/faq.pl
</Directory>
</VirtualHost>
[---]
This has worked for me with OTRS v1.3.2, mod_perl and Apache2. You
get
what you want, but it changes the URL in the browser. This config is a bit
too big, but
the key is that you define all the details for OTRS in a "main" virtual host
(soporte.valmesa.net) and then you define as many virtual host as you need
and
redirect them to the URL you need inside OTRS "main" virtual host. BTW, this
is all in a
file called "soporte.valmesa.net.conf" that is included from apache.conf...
Regards,
On 3 Oct 2005 at 10:25, Stefansen Espen wrote:
Hi
I'm trying to get otrs to work with virtual hosting on Linux. But so
far i've been unsuccesful. Here's an example of what i want: -
helpdesk.example.org -> customer.pl - admin.example.org -> index.pl -
faq.example.org -> faq.pl
Have anyone tried this and made it work? I've tried various things in
my httpd.conf, but none seem to work. I'll be happy with any help.
Regards
Espen Stefansen
Institute of Marine Research
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
------------------------------
Message: 2
Date: Mon, 03 Oct 2005 12:10:39 +0200
From: Roberto Giana
Subject: Re: [otrs] Virtual hosting and OTRS
To: "User questions and discussions about OTRS.org"
Message-ID: <4341039F.60000@spin.ch>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Hi
You could realize it by set up the entire system under
helpdesk.example.org. Under the other virtual systems you could just set
up some redirects. So everything runs under helpdesk.example.org but can
be reached by using also admin.example.org or faq.example.org.
ServerName helpdesk.example.org
</VirtualHost>
ServerName admin.example.org
Redirect permanent / http://helpdesk.example.org/otrs/index.pl
</VirtualHost>
ServerName faq.example.org
Redirect permanent / http://helpdesk.example.org/otrs/faq.pl
</VirtualHost>
But I'm using more often redirect statements under the same system or
better under the regular webserver:
ServerName www.example.org
Redirect permanent /go/admin http://helpdesk.example.org/otrs/index.pl
Redirect permanent /go/helpdesk http://helpdesk.example.org/otrs/customer.pl
Redirect permanent /go/faq http://helpdesk.example.org/otrs/faq.pl
</VirtualHost>
So you can reach your support sites by using
www.example.org/go/helpdesk, www.example.org/go/admin or
www.example.org/go/faq. Even if www.example.org and helpdesk.example.org
are different systems. I think both variants are memorable for the users
but the second variant only uses one virtual host.
Best regards
Roberto
Stefansen Espen wrote:
Hi
I'm trying to get otrs to work with virtual hosting on Linux. But so far
i've been unsuccesful. Here's an example of what i want:
- helpdesk.example.org -> customer.pl
- admin.example.org -> index.pl
- faq.example.org -> faq.pl
Have anyone tried this and made it work? I've tried various things in my
httpd.conf, but none seem to work. I'll be happy with any help.
Regards
Espen Stefansen
Institute of Marine Research
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------------------------------
Message: 3
Date: Mon, 03 Oct 2005 20:12:10 +1000
From: "Matt Midson"
Subject: [otrs] Ticket State - Merged
To:
Message-ID:
Content-Type: text/plain; charset="us-ascii"
Hello,
I was hoping that someone could help explain the default behaviour of the
Merged Ticket State.
I have set some to this status during testing and now they have disappeared
from queue view.
Any best practice suggestions would be greatly appreciated.
Thanks
Matt
Dougan, Linda A