Sysconfig::Ticket::Frontend::Agent::Ticket::ViewClose::Service=Yes Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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"Cynthia Kwan" 6/22/2009 3:26 PM >>> Dear all,

I would like to add the services field and the sub-categories of the services field to the close tab. Does anyone know where/how to do this? Thanks in advance for your advice. Cindy Kwan IT Group UPenn ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------