This is a notification from the Help Desk. On Jul 02, 2011 @ 02:50 pm, jos@xos.nl wrote: No Comment ==Ticket History== On Jul 02, 2011 @ 02:48 pm, jos@xos.nl wrote: Hi, When testing a new setup with 3.0.0 beta5, in the customer interface the "Company Tickets" never shows tickets (i.e. you get the "You have not created a ticket" screen), while "My Tickets" do show the tickets. I'm sure I have seen this working in one of the earlier betas. Before doing further research: is this maybe a bug? I'm not sure if it is related, but I do see these messages in httpd's error_log (I have anonymized the used customerid as FIRST_SECOND, but some customer ids do have an underscore in it): [Sat Oct 16 20:22:17 2010] [warning]: WARNING: nonstandard use of \\ in a string literal LINE 1: ...\\_SECOND')) ) OR ((LOWER(st.customer_id) = LOWER('FIRST\\_SECO... ^ HINT: Use the escape string syntax for backslashes, e.g., E'\\'. (/var/www/otrs//Kernel/System/DB.pm:553) Also, I do have enabled support for multiple customer_ids by adding that to the Map and as an extra DB field for customer_user. Thanks for any suggestion, -- -- Jos Vos -- X/OS Experts in Open Systems BV | Phone: +31 20 6938364 -- Amsterdam, The Netherlands | Fax: +31 20 6948204 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/647