otrs hangs at same time each day
Hello, I have setup the latest otrs (3.0.9) recently. It works fine except for one thing. Everyday at the same time otrs hangs for several minutes. This are the things I see at that time: - the otrs web interface is not responsive. - the load skyrockets - restarting apache doesn't help After some time (about 10 minutes, I think) the system stabilizes and everything works again. It looks to me the cronjobs are triggering it. However I don't understand why it only is at that time. And not every hour. Please note, I'm running the postmaster mailbox cron every 5 minutes. Please see the attachment. I also get this error: ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.10.1 OS: linux Time: Fri Jul 22 09:40:13 2011 Message: Can't remove shm for log: Invalid argument Traceback (1222): Module: Kernel::System::Log::CleanUp (v1.64) Line: 250 Module: Kernel::System::Log::new (v1.64) Line: 101 Module: /opt/otrs/bin/otrs.GenericAgent.pl (v1.4) Line: 79 Identifier removed at /opt/otrs-3.0.9/Kernel/System/Log.pm line 226. How can I further debug this? Thanks in advance, Rudy!
Dear Rudy, On 22.07.2011, at 09:59, Rudy Gevaert wrote:
Everyday at the same time otrs hangs for several minutes. This are the things I see at that time:
- the otrs web interface is not responsive. - the load skyrockets - restarting apache doesn't help
After some time (about 10 minutes, I think) the system stabilizes and everything works again.
is there maybe a backup job running by another user (e.g. root) during business hours instead of business idle times? Depending on your database size this could of course easily take up to 10 minutes. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project
On 07/22/2011 11:21 AM, Nils Leideck wrote:
Dear Rudy,
On 22.07.2011, at 09:59, Rudy Gevaert wrote:
Everyday at the same time otrs hangs for several minutes. This are the things I see at that time:
- the otrs web interface is not responsive. - the load skyrockets - restarting apache doesn't help
After some time (about 10 minutes, I think) the system stabilizes and everything works again.
is there maybe a backup job running by another user (e.g. root) during business hours instead of business idle times? Depending on your database size this could of course easily take up to 10 minutes.
Indeed... I already ruled that out, but now I saw the dumps were mis configured! Thanks :)
participants (2)
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Nils Leideck -
Rudy Gevaert