Hi Ken, On Wed, Aug 03, 2005 at 10:35:45AM -0500, Ken Kilgore wrote:

While testing after upgrading from 2.0 beta 4 to 2.0.1 I have found a problem. I created two tickets then tried to merge them. I get the following error:

Software error:

Can't call method "LockSet" on an undefined value at ../..//Kernel/System/Ticket.pm line 3720.

For help, please send mail to the webmaster ([1]webmaster@localhost), giving this error message and the time and date of the error.

Can you take a look into your apache logs and check if there are more detailed logs about the error? Do the other functions, espacaly the creation of new tickets, work fine? Regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!