I am trying to remove the quote characters when using the auto responder feature for specific queues. What I am trying to do is to run a script that generates emails that get filtered into OTRS then forwards the ticket emails to the appropriate users to follow up on (kind of the reverse of OTRS normal function). At the moment I can generate the emails into OTRS and forward the notification out to the users, but the body contains the ">" characters on the left side. Is there a way to remove this so that the users don't see it in their emails? Thanks Eric _______________________________________________________________________ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen.