I have been running some version of OTRS 3 from beta up until 3.0.3. I'm not sure when this search (for ticket number) stopped working, but I have the same experience as Gazizov. For what it's worth, we've been using the Static DB all along. Hugh On Mon, Jan 24, 2011 at 10:32 AM, Gazizov Andrey wrote:

Hi Lars,

I run that script. Without any results unfortunately :-(

Gazizov Andrey wrote:

...

Hello to all,

After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affected. Tickets that has been created in 3rd version are searchable. Does anybody know what is this and how I can solve this problem?

Thanks in advance.

-- Best regards, Andrey Gazizov RETN --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi! As for my experience - I can search tickets by freetext field, but searching tickets by they number give me no results. Very strange... Lars J?rgensen wrote:

Just did a quick check, and yes I have the problem too. I can't freetext search for tickets created before the upgrade.

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Hugh Kelley *Sent:* Monday, January 24, 2011 10:51 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Upgrade issues

I have been running some version of OTRS 3 from beta up until 3.0.3. I'm not sure when this search (for ticket number) stopped working, but I have the same experience as Gazizov.

For what it's worth, we've been using the Static DB all along.

Hugh

On Mon, Jan 24, 2011 at 10:32 AM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:

Hi Lars,

I run that script. Without any results unfortunately :-(

Gazizov Andrey wrote:

Hello to all,

After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affected. Tickets that has been created in 3rd version are searchable. Does anybody know what is this and how I can solve this problem?

Thanks in advance.

-- Best regards, Andrey Gazizov RETN --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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-- Best regards, Andrey Gazizov RETN