Hi, we've successfully deployed OTRS as Administration and School Management System at a local School ( ~ 1200 Pupils, 100 Teachers). Now a new Teachers Room and Aula is being build and we'd like to place some Big Flatscreens there that should present: Aula (Forum): An Overview of all Open Tasks in The Queue "Changes" In the Teachers Room: 2 Flatscreens. First: All Tasks of Queue "Administration" and 2nd: Queue "Changes" But how do I do so ? (Btw: Every System in that schools is an Apple Mac) Thanks in Advance, Markus
The easiest way would be to create separate user accounts with RO
privileges for each screen, then find the view you want to display,
copy the URL and then display that on each screen. IIRC the pages
themselves should reload after a set period of time (and I think that
can be changed somewhere in the code).
The more difficult way would be to either build your own pages using
the perl/dtl components in OTRS, or work out the correct SQL to
retrieve the information from the database (schema available from
http://ftp.otrs.org/pub/otrs/misc/) and then display that with
a.n.other language (php for example).
Steve
On 19 August 2012 09:52,
Hi,
we've successfully deployed OTRS as Administration and School Management System at a local School ( ~ 1200 Pupils, 100 Teachers).
Now a new Teachers Room and Aula is being build and we'd like to place some Big Flatscreens there that should present:
Aula (Forum): An Overview of all Open Tasks in The Queue "Changes"
In the Teachers Room: 2 Flatscreens. First: All Tasks of Queue "Administration" and 2nd: Queue "Changes"
But how do I do so ? (Btw: Every System in that schools is an Apple Mac)
Thanks in Advance,
Markus --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Markus wrote: [...]
Aula (Forum): An Overview of all Open Tasks in The Queue "Changes"
In the Teachers Room: 2 Flatscreens. First: All Tasks of Queue "Administration" and 2nd: Queue "Changes"
But how do I do so ?
In addition to Steves easy way I would like to recommend his more difficult way, which will also be the more elegant way. I suggest to create a dashboard plugin for this. These plugins are called dashlets. Simple ones can be created by cloning existing ones, so usally you don't need perl knowledge. Since you want to show tickets of a certain queue you can clone the generic dashlet which shows the tickets of all queues. Then you restrict this one to a single queue. Because you have 2 queues you could create 2 dashlets, one for each queue. This is an elegant way because like plugins dashlets don't change the original source code and the dashboard is of course the right place for getting an overview. You can also restrict the user permissions on each dashlet separately via SysConfig so you can differentiate between aula and teachers room. To get the needed lines to limit the ticket dashlet to a certain queue you can look at existing dashlets. Limiting them or adding new columns is a common question in the community. but the knowledge is scattered. Please look at the following concrete links: The otrs company group wrote a good tutorial at creating dashlets: http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/ At the community forum you find a thread about the expierences with this tutorial: http://forums.otterhub.org/viewtopic.php?t=6351 Some aspects about creating dashlets are discussed here: http://forums.otterhub.org/viewtopic.php?f=62&t=7848 http://wiki.otterhub.org/index.php?title=Show_Customer_Data_in_Dashboard http://forums.otterhub.org/viewtopic.php?f=62&t=7983 http://wiki.otterhub.org/index.php?title=Show_Services_according_to_Queue_se... http://wiki.otterhub.org/index.php?title=Show_Ticket_Title_in_Customer_Inter... http://forums.otterhub.org/viewtopic.php?f=60&t=14747 Here you find working community dashlets (and other code) as examples: http://opar.perl-services.de/ http://opmzone.org/ To get help you can use the developers forum. It's not as active yet as we would like to, but it's the best place for developer questions. http://forums.otterhub.org/viewforum.php?f=64 If you try to create your own dashlet, which I recommend for your use case, then please think about giving back your knowledge to the community. Even if you are not successful entirely it will help those who come after you and they can finish the task. To do so I recommed to use the developers or howto forum or wiki because this is easier for others to find a howto and expand it. If you need help with publishing your knowledge please write to the OTRS Community Board at ocb at otterhub dot org.
(Btw: Every System in that schools is an Apple Mac)
Technically this makes no difference, since all you need is a recent browser and your OTRS server of course. Legally it could perhaps make a difference sometime in the future if the difference between free beer and free speech regarding open source software is important for you (SCNR): http://www.zdnet.com/blog/open-source/no-gpl-apps-for-apples-app-store/8046 Alexander Public Relations OTRS Community Board / OtterHub (http://www.otterhub.org/)
participants (3)
-
Alexander Halle -
markus＠thues.net -
Steven Carr