Hi, I would like to change default settings in agent response interface. How can "Next ticket state" be set by default to something else than "Open" (for example "Pending auto close") ? How can the pending date be set by default to 10 days or more ? I want to send an automated email when the ticket is closed. To which type must I bind my new Auto-Response ? Can I create an "auto close" type ? Thanks for any response. Eric ___________________________________________________________________________ Appel audio GRATUIT partout dans le monde avec le nouveau Yahoo! Messenger Téléchargez cette version sur http://fr.messenger.yahoo.com
Good Morning,
On 11/9/05, Eric Boudrand
I would like to change default settings in agent response interface. How can "Next ticket state" be set by default to something else than "Open" (for example "Pending auto close") ? You can do this via "SysConfig" in the administration interface Search for or browse to Frontend::Agent::Ticket::ViewCompose there you woll find the item "Ticket::DefaultNextComposeType" where you can set the status
How can the pending date be set by default to 10 days or more ? I think this can be done via the queue setting
I hope this helps Peter -- ----------------------------------------------- Peter Mayr mailto: at.peter.mayr@gmail.com
You can do this via "SysConfig" in the administration interface Search for or browse to Frontend::Agent::Ticket::ViewCompose there you woll find the item "Ticket::DefaultNextComposeType" where you can set the status
That's working. Thanks.
How can the pending date be set by default to 10 days or more ? I think this can be done via the queue setting
I did not read any thing about that in queue setting. I found only "Unlock timeout" and "Escalation time" settings. Regards. Eric ___________________________________________________________________________ Appel audio GRATUIT partout dans le monde avec le nouveau Yahoo! Messenger Téléchargez cette version sur http://fr.messenger.yahoo.com
Hello, i've installed yesterday Otrs to RedHat Enterprise 3 edition and got problems with UTF-8 i cannot login into the program in error log i see error: [Tue Nov 08 07:15:28 2005] [error] 27724: ModPerl::Registry: Usage: Apache::RequestRec::BINMODE(r) at /opt/otrs//Kernel/System /Encode.pm line 224, <PRODUCT> line 8.! in apache i've setted defaultencoding to utf-8 Please help. Thank you, Valera
How can the pending date be set by default to 10 days or more ? I think this can be done via the queue setting
I did not read any thing about that in queue setting. I found only "Unlock timeout" and "Escalation time" settings.
Finally, I found. It can be configured in Ticket::Frontend::PendingDiffTime with with SysConfig interface. Eric ___________________________________________________________________________ Appel audio GRATUIT partout dans le monde avec le nouveau Yahoo! Messenger Téléchargez cette version sur http://fr.messenger.yahoo.com
participants (3)
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Eric Boudrand -
Peter Mayr -
Valera Vlasyuk