I was able to add a bulk merge option by using the code found here. http://lists.otrs.org/pipermail/otrs/2008-December/025037.html It's not the feature your looking for, but reviewing the code could point you in the right direction. Plus it's a pretty handy feature. fK On Thu, Apr 16, 2009 at 6:49 AM, Frans Stekelenburg wrote:

Hi,

It appears that the bulk feature still is a bit a underdeveloped child of this fine product.

The following features I would expect to find (amazing it still is not a FAQ ;-)) but am not able to do:

- Bulk change ‘Pending Time’. I can bulk change to state Pending, but this is little helpful without the ability to actual pend into the future

- Frontend::Agent::Ticket::ViewBulk – it is missing I think, unlike for other screens. And that is a pity. It would be very helpful to be able to adjust the fields for this screen as well (like for point 1)

- And of course the select all tickets at once (a grease monkey workaround exists for firefox)

I have searched the lists, but besides similar questions asked before, not found useful info.

If anybody has made some changes to his OTRS instance for Bulk function, especially the first one, I would be happy to share details!!

Much obliged,

gr,

Frans

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