Hello list, This is my first post and would like to apologize up front if I pose a question that has already been answered. I have search Google for an answer and come up with nothing. We have been using OTRS for about 3 months now and have done 3 minor upgrades. I think we went from 2.4.2 => 2.4.3 => 2.4.4. We are running OTRS on Distributor ID: Ubuntu Description: Ubuntu 8.04.3 LTS Release: 8.04 Codename: hardy We installed OTRS from source. During the upgrade to 2.4.3 the responses for all queues stopped working. When we did the upgrade to 2.4.4 they did not start working either. If I zoom in on a ticket and select a response from the side bar it does not fill the response in but if I look in the URL it does reference the correct response ID. Anyone got any hints? Thanks -H Hayden Katzenellenbogen haydenk@nextlevelinternet.com NextLevel Internet 858-836-0700 www.nextlevelinternet.com By the way, we are never too busy for referrals! If you know someone who might be interested in our services (Hosted PBX, Voice, Internet, Metro Ethernet, Co-Location) or who is unhappy with their current communications provider, we will take exceptional care of them!