Hi Justin, Ticket::Frontend::AgentTicketCompose###DynamicField should hold the fields you want in "Replies". . You might want to take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=24116 and adjust for change on StateID. On Fri, Jul 25, 2014 at 4:53 PM, Justin Cole wrote:

I would like to enter several dynamic fields to use as problem resolution categories on ticket close. Generally, when closing a ticket, we actually reply to it with an email instead of actually using the “close” interface. This leaves me with a question of where I should add the dynamic fields in Frontend::Agent::Ticket::. Can someone point me in the right direction? Thanks!

Justin Cole ECHO Labs LLC

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