Hello Jay, You just have to remove the auto response for x_Spam queue: Admin > [ Auto Response <-> Queue ] > Queue: x_Spam . It should look like this: "Sorry, no auto responses set!" Also make sure the queue name and 'X-OTRS-Queue' =>> 'x_SPAM', are the same. You said you have a SPAM queue but the rule assigns the message to "x_SPAM" hth, Daniel Wednesday, August 18, 2004, 5:46:16 PM, you wrote: Jay> hi, Jay> i have this rule: Jay> $Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = { Jay> Module => 'Kernel::System::PostMaster::Filter::Match', Jay> Match => { Subject => '^\[spam\].*$', }, Set => { 'X-OTRS-Queue' =>> 'x_SPAM', }, Jay> }; Jay> how do I also tell it not to autorespond if this rule matches? Jay> -- Jay> ; Jay> Jay Vaughan Jay> _______________________________________________ Jay> OTRS mailing list: otrs - Webpage: http://otrs.org/ Jay> Archive: http://lists.otrs.org/pipermail/otrs Jay> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Jay> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/