Adam, I am not 100% on this one (as I have not implemeted this one myself). I am using OTRS 1.1.1 (YEEAHH BABY!!!) and if you click on the Admin Area, then click on Queue, under Queue & Responses, then set "State Notify" to YES, then is seems that it would notify the customer on a ticket state change (i.e close). The only drawback to using this approach is that it will send a notification on _ANY_ state change (i.e. new -> open, open -> pending, new -> close, etc. Other than that, I don't believe that there is a auto-response for the 'On Ticket Close' event/trigger. Adrian McCray LAN Manager -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Adam Denenberg Sent: Thursday, May 01, 2003 1:36 PM To: otrs@otrs.org Subject: [otrs] closed ticket email Hello, Does anybody know how to set it up so OTRS sends an automatic email about a closed ticket. I want to email the customer saying that i figured out the problem.. Customer says thank you it worked. Then i close the ticket and the want the customer to get an email saying the ticket has been closed. Right now that doesnt happen. anybody know how to do this? thanks adam _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs