Hallo. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70 Unfortunately it seems not all are working correctly.... a) All params of the latest customer article: e. g. [...] Also possibe but depends on used action: (for note or owner update comments) [...] b) All possible OTRS config settings: e. g. [...] c) Ticket owner options: e. g. [...] d) Options of the current user who requested this action: e. g. [...] e) Options of the current customer user data of this ticket: e. g. [...] Note: For more tags have a look into your "CustomerUser" Kernel/Config.pm options. All tags under "Map => [...]" are possible. f) Options of the ticket data: e. g. -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 ============================================ AK> I hope this isn't a common newbie question, but I can't find the AK> answer in the docs... AK> I am trying to customize the en::Customer::StateUpdate AK> notification. In the documentation it says that has the AK> options of the ticket data, but I can't find what the actual options are AK> - are they listed somewhere? What I want is when I close a ticket, I AK> want whatever I typed in the "Note Text" box to be included in the state AK> change notification to the customer. AK> I am also interested in including the full ticket history in the AK> state email. Is there a way to do this? AK> Thanks for the help! AK> -Andrew AK> _______________________________________________ AK> OTRS mailing list: otrs - Webpage: http://otrs.org/ AK> Archive: http://lists.otrs.org/pipermail/otrs AK> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs AK> Support orr consulting for your OTRS system? =>> http://www.otrs.com/