Hi friends, My system log gives me a error in frequent intervals. I think this will not effect any operations of OTRS. The error is pasted below Tue Jun 20 10:00:15 2006 error OTRS-PM3-10 Found no $QueueID for Raw! why this happened? Kindly help to remove this error from system log Thanks -- Bipin Das Linux Administrator, Spectrum Phone : +91 484 234 6344 www.spectrum.net.in