Changing Domain Name of a running OTRS
Hello, currently I have otrs installed under the domain name www.bl.physik.uni-muenchen.de. I want to change it to otrs.mll-muenchen.de, which is a separate virtual server on my apache server. The following happens: I include the otrs httpd-include.conf in the new virtual server like I did it in the other virtual server. Every time I try to login to the new server I get: SessionID is invalid!!! This happens even if I change $Self->{FQDN} in Kernel/Config.pm to the new domain name. Any hints? Sincerly, Klaus Steinberger -- Klaus Steinberger Maier-Leibnitz Labor Phone: (+49 89)289 14287 Am Coulombwall 6, D-85748 Garching, Germany FAX: (+49 89)289 14280 EMail: Klaus.Steinberger@Physik.Uni-Muenchen.DE URL: http://www.physik.uni-muenchen.de/~k2/ In a world without Walls and Fences, who needs Windows and Gates
On Tuesday, November 11, 2003 3:20 PM
Klaus Steinberger
currently I have otrs installed under the domain name www.bl.physik.uni-muenchen.de.
I want to change it to otrs.mll-muenchen.de, which is a separate virtual server on my apache server. The following happens:
I include the otrs httpd-include.conf in the new virtual server like I did it in the other virtual server. Every time I try to login to the new server I get: SessionID is invalid!!!
This happens even if I change $Self->{FQDN} in Kernel/Config.pm to the new domain name. Any hints?
Yes, use the provided maintenance script: /opt/otrs/bin/DeleteSessionIDs.pl --expire to delete expired Session IDs, or finally /opt/otrs/bin/DeleteSessionIDs.pl --all to delete all IDs. If this doesn't help, try switching on debugging in OTRS and keep an eye on your logs, usually found in Syslog. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
-
Klaus Steinberger -
Robert Kehl