Email from external agent noted as Agent, how?
In old OTRS 1.3 if an agent send at email to a ticket (using as the from email address the same email address as the Queue) in the Zoom view of the ticket these agent emails would show as an Agent response and be colored as such. But in 2.3.3 external emails from agents appear as customer responses in the list. How to change to or enable the old behavior? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
Hi how to Show ticket owner and responsible tickets owners on queue view interface Thank you Lakshan
On 2/15/09 10:03 PM, "Wes Plate" wrote:
In old OTRS 1.3 if an agent send at email to a ticket (using as the from email address the same email address as the Queue) in the Zoom view of the ticket these agent emails would show as an Agent response and be colored as such. But in 2.3.3 external emails from agents appear as customer responses in the list.
How to change to or enable the old behavior?
I found the email that originally told me how to do this in the 1.x days... http://lists.otrs.org/pipermail/otrs/2004-July/005560.html And I still have the Postmaster Filter rule that I created a long time ago, but it doesn't seem to work. Email to the queue in question from the email address in the rule don't get marked in OTRS as being sent from the Agent. Any thoughts? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
On Wednesday 18 February 2009 02:00:47 Wes Plate wrote:
On 2/15/09 10:03 PM, "Wes Plate" wrote:
In old OTRS 1.3 if an agent send at email to a ticket (using as the from email address the same email address as the Queue) in the Zoom view of the ticket these agent emails would show as an Agent response and be colored as such. But in 2.3.3 external emails from agents appear as customer responses in the list.
How to change to or enable the old behavior?
I found the email that originally told me how to do this in the 1.x days... http://lists.otrs.org/pipermail/otrs/2004-July/005560.html
And I still have the Postmaster Filter rule that I created a long time ago, but it doesn't seem to work. Email to the queue in question from the email address in the rule don't get marked in OTRS as being sent from the Agent.
Any thoughts?
Hello, If the email is a followup of an existing ticket, try setting the X-OTRS-FollowUp-SenderType instead. Best regards! -- Blade hails you... An Aphrodite for mortal souls Playing hide and seek in lecherous roles --Nightwish
On 2/18/09 12:23 AM, "Boyan Tabakov" wrote:
If the email is a followup of an existing ticket, try setting the X-OTRS-FollowUp-SenderType instead.
Thank you, that does work better. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
participants (3)
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Boyan Tabakov -
Lakshan Fernando. -
Wes Plate