Hi All I am evaluating OTRS 2.1.6 (on Gentoo Linux server, installed from source) for use in my company and have couple questions [Question 1] What I am looking for is the ability to choose email addresses based on the time/day. Basically Monday - Friday the ticket notifications for some queue will go to regular work email. Saturday & Sunday the queue will send notifications to a different email address (text message to cell phone). I did not find this feature in OTRS. We have internal mail gateway (running xmail) and I can write a filter which would intercept & forward emails based on preferences (standard schedule + vacations), however I would like to make OTRS independent of the XMail server. [Question 2] Customer's "New Ticket" screen We have about 100 queues & sub-queues. Currently the Queues & the Sub-queues are in one very long drop down box. Is it possible to choose main Queues in one drop down box and Sub Queues in a different drop down box? This will be more user friendly. Thanks all!