More info on customer notifications in queue view
I did some testing and discovered the following: 1. Create ticket using Email-Ticket button 2. Open ticket and change owner 3. Owner notification is visible in Queue view instead of original text It does not do it for tickets submitted via email or created using the Phone-Ticket button. Any suggestions? I am running OTRS 2.0.4 on Open SuSE 10.1 Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco@oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.
On Fri, 22 Sep 2006, Joe Fusco wrote:
I did some testing and discovered the following:
1. Create ticket using Email-Ticket button 2. Open ticket and change owner 3. Owner notification is visible in Queue view instead of original text
Joe, I'm having teh same problem and getting really frustrated with it. Did you ever get this sorted out? -Dan Mahoney -- "SOY BOMB!" -The Chest of the nameless streaker of the 1998 Grammy Awards' Bob Dylan Performance. --------Dan Mahoney-------- Techie, Sysadmin, WebGeek Gushi on efnet/undernet IRC ICQ: 13735144 AIM: LarpGM Site: http://www.gushi.org ---------------------------
participants (2)
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Dan Mahoney, System Admin -
Joe Fusco