Finaly it works. I managed to change the authentication from "crypt" to "MD5" by adapting the Kernel/System/CustomerAuth/DB.pm. This allows me now to do customer authentication requests against the Mambo DB. But it would be nice if there would be an additional/official option for the authentication type. Maybe something like a DB-MD5.pm or an additional parameter. Where can this feature be requested? Or are there allready any plans? Roberto Giana wrote:

Hi

I'm trying to use the user DB of Mambo (http://www.mamboserver.com/) as a CustomerUser DB in OTRS. At the moment I managed to extract the necessary informations by extending the Config.pm with an additional "CustomerUser" setting. But now I'm facing the problem that passwords seem to be incompatible.

How is the password field read in a table by OTRS? As far as I know Mambo stores only MD5 hashes. Is there a way to use MD5 hashes with an external DB in OTRS?

-- Mit freundlichen Grüssen Roberto Giana _____________________________________________________ Roberto Giana Flühacherstr. 3 CH-5436 Würenlos mailto:roberto@giana.ch Bachelor of science in telecommunications CCIE #10717 CISSP #43982 MCSE 2003 + Security NNCDE JNCIS-FWV Tel: +41 (56) 430 95 70 Fax: +41 (56) 430 95 72 GSM: +41 (79) 464 75 88 _____________________________________________________