Hi, On Wed, Apr 19, 2006 at 03:21:11PM -0400, JC Boursiquot wrote:

Everytime I close a ticket, the system re-opens the case. Has anyone ran into this problem?

Is a value greater than 0 specified for unlock timeout in the settings for the queue where the tickets are reopened? Looks like the automatical unlock mechanism is reopening the tickets. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!