Felix Kratzer wrote :

Is there a list of params that are supported by QData()?

Hi Felix, I don't know of a complete list, but chapter 8 of the developer manual on doc.otrs.org could be of help.

I'm trying to guess the right parameter for "user who is having the ticket currently"...

I would try $QData{"Owner"} . Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de