I searched the documentation, it doesn't mention the FAQ system. How are we supposed to use the FAQ feature in the customer interface? It sounds good, assuming that it is what it sounds like it is. Thanks. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
I visited the demo system (demo.otrs.org) because I remembered it had the FAQ feature on it. It gave me a hint to try on our site, and it pointed out to me that I was not the group allowed to work on the FAQ. So I fixed that and now I have access to the FAQ admin area. I think I am on the right path now. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Saturday, March 13, 2004 8:43 PM
Wes Plate
I visited the demo system (demo.otrs.org) because I remembered it had the FAQ feature on it. It gave me a hint to try on our site, and it pointed out to me that I was not the group allowed to work on the FAQ.
So I fixed that and now I have access to the FAQ admin area. I think I am on the right path now.
I'm one day too late, or you're too eager. ;) We created a first brief description of the FAQ section in the manual now. Thanks, Wes, for triggering this. See http://doc.otrs.org/cvs/en/html/faq-system.html (there's still a faulty image link in it, will be corrected tommorrow). With highest regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Wes Plate