OTRS 2.3.1 Upgrade Login Issue
To All, Upgrade from 2.2.7 to 2.3.1. Everything is running (cron, autoreply, notifications, etc...) but no one can login (index.pl or customer.pl). Invalid user name or password. I checked the database via phpMyAdmin. All users are there. What to do? Thanks,
On 8/21/08 12:26 PM, "David Salson" wrote:
Upgrade from 2.2.7 to 2.3.1. Everything is running (cron, autoreply, notifications, etc...) but no one can login (index.pl or customer.pl). Invalid user name or password. I checked the database via phpMyAdmin. All users are there. What to do?
Did you ever find the solution to your password problem? I'm seeing something similar. Users with passwords in the database from before the upgrade from 1.3 to 2.3.3 can log in, however new users or old users with new passwords cannot log in. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
Out of curiosity, did you run the following scripts: After upgrade: ### $OTRS_HOME is usually /opt/otrs ### MYSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3.postgresql.sql | psql otrs Then: $OTRS_HOME/scripts/DBUpdate-to-2.3.pl Then: MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3-post.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3-post.postgresql.sql | psql otrs Login as root@localhost (default password is root) and verify if changes took effect. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Wes Plate Sent: Wednesday, October 22, 2008 3:03 PM To: OTRS; David Salson Subject: Re: [otrs] OTRS 2.3.1 Upgrade Login Issue On 8/21/08 12:26 PM, "David Salson" wrote:
Upgrade from 2.2.7 to 2.3.1. Everything is running (cron, autoreply, notifications, etc...) but no one can login (index.pl or customer.pl). Invalid user name or password. I checked the database via phpMyAdmin.
All
users are there. What to do?
Did you ever find the solution to your password problem? I'm seeing something similar. Users with passwords in the database from before the upgrade from 1.3 to 2.3.3 can log in, however new users or old users with new passwords cannot log in. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On 10/22/08 3:58 PM, "Michael Webber" wrote:
Out of curiosity, did you run the following scripts:
Yeah, the database was upgraded from 1.3 to 2.0 then to 2.1 then to 2.2 then to 2.3 and the 2.3 step was done with its three parts. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
One other thing, did you run the http://localhost/otrs/installer.pl and create a different database? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Wes Plate Sent: Wednesday, October 22, 2008 3:03 PM To: OTRS; David Salson Subject: Re: [otrs] OTRS 2.3.1 Upgrade Login Issue On 8/21/08 12:26 PM, "David Salson" wrote:
Upgrade from 2.2.7 to 2.3.1. Everything is running (cron, autoreply, notifications, etc...) but no one can login (index.pl or customer.pl). Invalid user name or password. I checked the database via phpMyAdmin.
All
users are there. What to do?
Did you ever find the solution to your password problem? I'm seeing something similar. Users with passwords in the database from before the upgrade from 1.3 to 2.3.3 can log in, however new users or old users with new passwords cannot log in. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On 10/22/08 4:00 PM, "Michael Webber" wrote:
One other thing, did you run the http://localhost/otrs/installer.pl and create a different database?
I did, but then I changed the database that OTRS was using to the one I upgraded from the old system. I changed Config.pm to use the database I'm calling "otrs2" instead of "otrs". -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
participants (3)
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David Salson -
Michael Webber -
Wes Plate