Hi everyone, Our group is moving from a very out-dated Jitterbug email system to OTRS. For this purpose, I have developed a perl script to import all jitterbug emails into OTRS for archival and search purposes. It creates all the required articles/threads to each corresponding ticket. A couple of freetext fields are created for jitterbug ticket id, audit, notes and notify fields from jitterbug. If u need this script, please email me. Best Regards, Niran.