RE: [otrs] RE: How can an agent behave like a customer?
Hello! Robert Kehl wrote:
You're missing this:
$Self->{AgentCanBeCustomer} = 1;
No, this option is present in my Config.pm
Or it may be you're completely missing a proper Customer::AuthModule setting in Config.pm. Re-read Defaults.pm then.
I found only this Customer::AuthModule option in Defaults.pm (other belong to LDAP, which is not used in mycase). $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; Adding it to Config.pm changed nothing (AFAIK, it's default option). ??? With respect, Andrej Bazovkin
On Friday, May 28, 2004 8:19 PM
Andrej Bazovkin
Or it may be you're completely missing a proper Customer::AuthModule setting in Config.pm. Re-read Defaults.pm then.
I found only this Customer::AuthModule option in Defaults.pm (other belong to LDAP, which is not used in mycase). $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
Ok, so there has to be a CustomerUser entry in the DB allowing your agents to authenticate against. It's that simple - these are missing. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Andrej Bazovkin -
Robert Kehl