Customer email gets inserted into CC
Hello, when a customer sent a mail from a different address and an agent replies via email, the original customer email address from the db gets inserted into CC. I couldn´t find an option to control this in Appendix B (searched for cc and email). I also searched within SysConfig frontend but this gives me too many result and opening only one needs about 30 seconds =( What option do I have to use to prevent this? Thx, Lars
Hi Lars, Lars Monsees schrieb:
Hello,
when a customer sent a mail from a different address and an agent replies via email, the original customer email address from the db gets inserted into CC. I couldn´t find an option to control this in Appendix B (searched for cc and email). I also searched within SysConfig frontend but this gives me too many result and opening only one needs about 30 seconds =(
What option do I have to use to prevent this?
Perhaps Ticket::Frontend::ComposeReplaceSenderAddress ?
Thx, Lars
Bye, Alex
participants (2)
-
Alexander Scholler -
Lars Monsees