Hello, Has anyone written a process for using otrs as a change management tool, or is this not possible? Vielen Dank, Shawn Beasley Support - IT Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de mailto:shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de http://www.cfc-callcenter.de/