Hello. We are setting up OTRS for managing our customer support. Most of our customers use Outlook and they tend to send us e-mails that include screen shots showing their problems. We want to manage this better using OTRS, but to do that we really need to display the images inline inside an e-mail presented in HTML. The current OTRS approach - exporting a .eml file for Outlook Express is really not adequate - Outlook Express does not display complex documents properly. If we can't display the full e-mail nicely formatted at minimum we would like to display all of the image attachments inline so we can at least have a reasonable chance of figuring out what the customer is talking about. How can we configure OTRS to do this? Thanks Mike -------------------------------------------------------------------------------- Michael Friedman CEO, Parellax Ltd. michael.friedman@Parellax.com Skype: Mike.Friedman Shenzhen Office: 9B, Haiying Building, 3002 Caitian Road, Gangxia, Futian District, Shenzhen, Guangdong, China 518048 Tel: +86 755 8297 5453 Fax: +86 755 8297 6435 China Mobile: +86 131 4383 7705 HK Mobile: +852 6202 4425 Personal HK Fax: +852 3014 5062 Hong Kong Headquarters: Unit B, 1/F Prosperity Industrial Building 89 Wai Yip Street Kowloon, Hong Kong Phone: +852 2368 0060 Fax: +852 2367 3889