Sending email when ticket is added to queue
23 Apr
2008
23 Apr
'08
12:44 p.m.
Is it possible to configure otrs to send an email to an agent or agents when a new ticket is added to a specific queue? Greg
25 Apr
25 Apr
1:41 p.m.
Baker, Greg wrote:
Is it possible to configure otrs to send an email to an agent or agents when a new ticket is added to a specific queue?
See the docs: http://doc.otrs.org/2.2/en/html/x995.html Nils Breunese.
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Baker, Greg -
Nils Breunese (Lemonbit)