did you tried out in Admin->SysConfig Ticket -> Frontend::Agent::Ticket::ViewNote setting Ticket::Frontend::AgentTicketNote###Owner: to yes ? MV On Wed, Aug 19, 2009 at 7:39 PM, Alan Creed wrote:

Thx, but i need the change to be by default. I mean, that the person who writes the note automatically become the owner of the ticket. I coudnt understand where to change this.

Thanx!!!!!!!!!!!!!!!!!!!!!!!!!!! ------------------------------ From: marco.vannini@gmail.com Date: Wed, 19 Aug 2009 17:47:09 +0200 To: otrs@otrs.org Subject: Re: [otrs] FW: Change owner

Hi Alan, I think that it works as aspected. Note can be added by anyone (there is either a dedicated permission per user on a queue). To change ownership you should use http://xxx/otrs/index.pl?Action=*AgentTicketOwner*&TicketID=2974 ( a link in detail view of a ticket named "owner" [en/us])

HTH

ciao. MV

On Wed, Aug 19, 2009 at 5:33 PM, Alan Creed wrote:

Hi all. I have a problem. When someone inserts a note, the owner doesnt change. I cant find an option that changes the owner when writing a note, any suggestions will be welcome.

Thanx!!!!!!!!!!!!!!!!!!!!!!!!

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