We're trying to convert our OTRS database from MySQL to Oracle. I can authenticate as the root user account but can't authenticate as any of our other agents. The error log states that the user account "doesn't exist or is invalid". The data in the users table appears to be fine as I see the 16 agent accounts. I've set debugging to "3" in the Kernel | System | Auth | DB.pm file but its only including the encrypted password in the log file. Is there a way to enable more verbose debugging to help diagnose where it may be failing?
Jeff Travers wrote : [...]
I've set debugging to "3" in the Kernel | System | Auth | DB.pm file but its only including the encrypted password in the log file. Is there a way to enable more verbose debugging to help diagnose where it may be failing?
Hi Jeff, I'm also interested in more verbose debugging in general but I haven't yet found documentation about this topic :( Perhaps the following two postings help you concerning the debug level (1000 ?) and enabling debugging in Config.pm : http://lists.otrs.org/pipermail/otrs/2006-August/012049.html http://lists.otrs.org/pipermail/otrs/2008-December/025050.html Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
-
Alexander Halle -
Jeff Travers