Hi there, after using OTRS a while, we sometimes are getting errors from the cron job of OTRS: Why can´t OTRS send to a mail address sometimes, and how to stop this error? Can I turn off somewhere something so that OTRS only tries once to send and goes to the next mail? This error mail I´m receiving every 5 minutes (because we´re fetching our mails every 5 minutes). Why is OTRS sending this error again and again? How to turn it off and prevent such errors in the future? The second error message " Send no more emails to '<>'! Max. count of 40 has been reached!" occurs, because we have a contact form on our homepage. This contact form ALWAYS sends two Emails to our account instead of one: One email with the right content and one without filled-in data ... Any ideas? Greetings, Andy ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 8 17:20:02 2003 Message: LoopProtection!!! Send no more emails to '"[N.S.A]$kr3w" '! Max. count of 40 has been reached! Traceback (13016): Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100 Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58 Module: Kernel::System::Ticket::Article::CreateArticle Line: 137 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 203 Module: main::FetchMail Line: 165 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103 ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 8 17:20:02 2003 Message: LoopProtection!!! Send no more emails to '<>'! Max. count of 40 has been reached! Traceback (13016): Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100 Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58 Module: Kernel::System::Ticket::Article::CreateArticle Line: 137 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 203 Module: main::FetchMail Line: 165 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103 ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 8 17:20:03 2003 Message: LoopProtection!!! Send no more emails to 'Thorsten Gröpper '! Max. count of 40 has been reached! Traceback (13016): Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100 Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58 Module: Kernel::System::Ticket::Article::CreateArticle Line: 137 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 147 Module: main::FetchMail Line: 165 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103

Hi Mark, On Tue, Apr 08, 2003 at 11:13:42AM -0400, L. Mark Stone wrote:

I'm running OTRS on a Compaq 6400R, with two PIII 500MHz Xeons (2MB cache each). Linux is SuSE Professional 8.1 with the SMP kernel.

I initially installed the i386 rpm, but am wondering if instead I should get the source rpm, run "rpm --rebuild ..." and then install that rpm?

No, you can use it on SMP. It's architecture independent.

Thanks! Mark

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl