Hello, today I had strange situtation - my exagent who's OTRS username is set to invalid, got two follow-ups. Howcome? I don't want to delete username, since I'd delete ticket-owner relations with that too. Please help. P.S. We are still using OTRS v1.1.3 TIA, Alex
Hi Alex, On Tue, Sep 07, 2004 at 07:36:58AM +0200, Alex Mihicinac wrote:
today I had strange situtation - my exagent who's OTRS username is set to invalid, got two follow-ups. Howcome? I don't want to delete username, since I'd delete ticket-owner relations with that too.
P.S. We are still using OTRS v1.1.3
With OTRS 1.3 this problem is fixed.
TIA,
Alex
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
On Tue, Sep 07, 2004 at 07:36:58AM +0200, Alex Mihicinac wrote:
today I had strange situtation - my exagent who's OTRS username is set to invalid, got two follow-ups. Howcome? I don't want to delete username, since I'd delete ticket-owner relations with that too.
P.S. We are still using OTRS v1.1.3
With OTRS 1.3 this problem is fixed.
Cool! It's a final countdown - 12days left. :-) Thanks! Alex
participants (2)
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Alex Mihicinac -
Martin Edenhofer