I Have disabled the cron job for the user otrs. Only cron job running is with user root which is out of otrs using Crontab -e On 3 Nov 2014 23:31, "Gerald Young" wrote:

If the mailbox is empty, it's because of simultaneous fetch of email. Make sure root isn't running PostmasterMailbox at the same time as the otrs user.

On Mon, Nov 3, 2014 at 11:45 AM, rajesh kumar wrote:

...

Hi

I am not able to fetchmail the error is "IMAP: Can't process mail, email no 1 is empty!.."

some times the error is "Can't create PID PostMasterMailbox, because it's already running"

I cleared the running PostMasterMailbox in Mysql Stopped all cron jobs Changed # set binmode # binmode ($Row, ':utf8'); No jobs running for postmastermailbox

I restarted the server also, cleared router also.

Still my problem is if the mailbox is empty when i click the fetchmail in GUI its telling finished but when any mails are in mailbox its taking long time and ends up with this error Can't process mail, email no 1 is empty!

Pls advise ASAP

Thanks in advance Rajesh

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