Thanks for the help setting up the cron job for checking mail. The directions ask to log in as the otrs user on the command line. Anyone know how to find the password for that user? Is there a default password? Note: I'm NOT trying to login as the root user on the OTRS backend. This is logging in on the command line in Linux. Thanks, Greg On Feb 25, 2010, at 8:24 AM, otrs-request@otrs.org wrote:

Message: 5 Date: Thu, 25 Feb 2010 09:45:40 -0600 From: Henry Devito Subject: Re: [otrs] can't find cron job example file in /var/cron To: "User questions and discussions about OTRS." Message-ID: <94980e661002250745n1f6bfb65mced4f4ce83f309c@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1"

See if this older post helps you out.

http://www.mail-archive.com/otrs@otrs.org/msg27385.html

Thanks

Henry On Wed, Feb 24, 2010 at 9:16 PM, Gregory Heffron

...

wrote:

...

The OTRS manual says:

If you want to fetch your mail automatically every ten minutes, you can use a cron job and the example entries that are available in the file var/cron/postmaster_mailbox.dist.

When I navigate to that directory, these are the files I see:

/opt/otrs/var/cron # l total 40 -rw-rw-r-- 1 otrs apache 426 Jan 11 06:08 aaa_base -rw-rw-r-- 1 otrs apache 562 Jan 11 06:08 fetchmail -rw-rw-r-- 1 otrs apache 676 Jan 11 06:08 generic_agent -rw-rw-r-- 1 otrs apache 505 Jan 11 06:08 generic_agent-database -rw-rw-r-- 1 otrs apache 485 Jan 11 06:08 pending_jobs -rw-rw-r-- 1 otrs apache 630 Jan 11 06:08 postmaster -rw-rw-r-- 1 otrs apache 501 Jan 11 06:08 postmaster_mailbox -rw-rw-r-- 1 otrs apache 481 Jan 11 06:08 rebuild_ticket_index -rw-rw-r-- 1 otrs apache 504 Jan 11 06:08 session -rw-rw-r-- 1 otrs apache 488 Jan 11 06:08 unlock

Hence, there's no files with the .dist suffix at all. When I search, I find nothing on the server:

/opt/otrs/.fetchmailrc.dist /opt/otrs/.mailfilter.dist /opt/otrs/.procmailrc.dist /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config/GenericAgent.pm.dist

Any ideas of how I can get ahold of the cron job for checking mail?

Thanks, Greg -- *Lead - IT Support* *Shambhala.org* *ShambhalaTimes.org* *Center Template Websites*