Excellent answers Robert. All answered except one:
Having phone numbers for admins. Often customers would like to call the
admin/tech who's assigned to their ticket. And we want them to. ;-) (Well,
kind of...)
So I figured there should be a way to put a phone number in for each
admin/tech in the system. Then, using the signature page, I could change
the signature to look something like this:
==================================
Your OTRS-Team
* Can you add a phone number field for the techs? And then, is there a way to use a variable to put this phone number in each Tech's signature?
I don't understand this. The idea of FreeText fields doesn't fit?
On Monday, March 29, 2004 4:57 PM
Covert, Jake
Having phone numbers for admins. Often customers would like to call the admin/tech who's assigned to their ticket. And we want them to.
Phone:
Good idea, indeed. Shouldn't be too hard to implement, but would require changes to quite a number of files, I suppose - so do not expect an implementation tomorrow. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Covert, Jake -
Robert Kehl