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Search - using Ticket free text

vimal pillai

23 Jan 2008 23 Jan '08

5:16 a.m.

Hi all, I have added six ticketfreetext.But for me, only the first two is appearing in search window as search criterion.so now i can search with only the first two ticketfreetext i have added.My requirement is i need to search with all the six ticketfreetext i have added.I want all the six tickefreetext to appear in search window as search criterion. How can i make it possible.Your help would be really appreciated. Regards Vimal

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Lars Monsees

23 Jan 23 Jan

8:49 a.m.

Hi Vimal, should be this config setting: Ticket::Frontend::AgentTicketSearch###TicketFreeText You can search for it in admin > sysconfig. There is also a setting for the user frontend. Lars

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Hi all, I have added six ticketfreetext.But for me, only the first two is appearing in search window as search criterion.so now i can search with only the first two ticketfreetext i have added.My requirement is i need to search with all the six ticketfreetext i have added.I want all the six tickefreetext to appear in search window as search criterion. How can i make it possible.Your help would be really appreciated.

Regards Vimal

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Shawn Beasley

1:42 p.m.

Hi Vimal,

...

Hi Vimal,

should be this config setting: Ticket::Frontend::AgentTicketSearch###TicketFreeText You can search for it in admin > sysconfig. There is also a setting for the user frontend.

When you have found this config setting, you must set the values for each field from 0 to 1 to make them visible.

...

Lars

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Laurent Minost

3:04 p.m.

New subject: Search Tickets - display date rather than age

Hi, Almost all is on the subject :) Does anybody know if it's possible to configure OTRS so it will display in Search results the Ticket creation date and NOT the Ticket age ( that one is not very useful to my point of view ) please ? Thanks for your answer. Best regards, Laurent MINOST

Laurent Minost

1 Feb 1 Feb

11:08 a.m.

New subject: Search Tickets - display date rather than age

Hi, Does anyone have an idea on how to achieve this please ? I did not find any configuration directive to do this, maybe a code modification is necessary ? Thanks, BR Laurent Laurent Minost a écrit :

...

Hi,

Almost all is on the subject :)

Does anybody know if it's possible to configure OTRS so it will display in Search results the Ticket creation date and NOT the Ticket age ( that one is not very useful to my point of view ) please ?

Thanks for your answer.

Best regards,

Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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participants (4)

Lars Monsees
Laurent Minost
Shawn Beasley
vimal pillai