I have added a string to CustomerTicketMessageNew.dtl something like this: $Text{"Please don't forget to mention your name and phone extention or we won't be able to call you back."} Then I edited the fr.pl file to add a translation since we use french in our compagny. # Template: CustomerTicketMessageNew 'Please don\'t forget to mention your name and phone extention or we won\'t be able to call you back.' => 'S\'il vous plait, n\'oubliez pas de mentioner votre nom et poste telephonique pour que l\'on puisse vous contacter.' But the translation doesn't take place, its always writen in english. I have missed something? Thanx again for the help. ps: At this rate i'll be able to answer questions soon. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - pouellet@microtecsecurite.com Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\