Re: [otrs] Beta 6 Browser Message - An error occured! For details please see your browser log!
Today I spoke with an otrs user who experienced the very same issue. Could it be you're using a custom theme? He was - and he had copied over all dtl files to the theme directory. Some of otrs's dtl files also contain some javascript or other functions that can cause these kind of errors when one part of OTRS is upgraded and the other - the dtl template - is not. Please bear in mind that when using templates you only need to copy over the specific DTL files you need to customize, OTRS will read all other data from the Standard directory. Hth, -- Mike
I believe this was caused by a dual-monitor display where the second
monitor was running a smal... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Testen Sie 30 Tage lang kostenfrei die Vollversion von OTRS OnDemand: http://www.otrsondemand.com/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
I am only using the standard template.
My issue occured while I had my computer in split screen mode. The
OTRS window was on the second screen (which happened to be projected
in a conference room at a lower resolution than my primary monitor).
I think that is what caused my issue, though I haven't gone back into
the conference room to test further.
Hugh
On 10/29/10, Michiel Beijen
Today I spoke with an otrs user who experienced the very same issue. Could it be you're using a custom theme? He was - and he had copied over all dtl files to the theme directory. Some of otrs's dtl files also contain some javascript or other functions that can cause these kind of errors when one part of OTRS is upgraded and the other - the dtl template - is not.
Please bear in mind that when using templates you only need to copy over the specific DTL files you need to customize, OTRS will read all other data from the Standard directory.
Hth,
-- Mike
I believe this was caused by a dual-monitor display where the second
monitor was running a smal...
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-- Martin Gruner Developer R&D
OTRS AG Europaring 4 94315 Straubing
T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/
Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann
Testen Sie 30 Tage lang kostenfrei die Vollversion von OTRS OnDemand: http://www.otrsondemand.com/
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
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Hugh Kelley -
Michiel Beijen