grep -i Generator Kernel/Config.pm # (Notifications, TicketViewAccelerator, TicketNumberGenerator, $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement'; you have some options available in Kernel/System/Ticket/Number/ You can also look to the online documentation. Somewhere there, is a example on how to change it, or do one by yourself. -- Duarte Cordeiro Coordenador Serviço Helpdesk Câmara Municipal de Lisboa Helpdesk: Tel: 800202080 - Fax: 21 7989699 - Email: helpdesk@cm-lisboa.pt Serviço Helpdesk: helpdesk.geral@cm-lisboa.pt (Contacto directo: 918714762 - duarte.cordeiro@cm-lisboa.pt) // Consultor Sénior - BusinessTek Lda ----- Original Message ----- From: "Matt Mower" To: "User questions and discussions about OTRS." Sent: Friday, May 07, 2004 3:10 PM Subject: [otrs] Ticked ID's

My tickets are being created with ID's like:

2004050610000025

which I don't like. Is this a configuration option I set before I knew better and now cannot find?

How can I change the ID's being generated?

Thanks,

Matt

-- Evectors Software Email:matt@evectors.com Web:http://www.evectors.com Tel:+44-(0)7977-076-709 Blog:http://matt.blogs.it/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/