Hi Jacub, To change the message when merging tickets, go to Admin -> SysConfig Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge There you have the message to modify. Best Regards / Cordialement ----- Placide -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de otrs-request@otrs.org Envoyé : mercredi 15 avril 2015 12:00 À : otrs@otrs.org Objet : otrs Digest, Vol 79, Issue 5 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. morge tickets - message body (Jakub Szczepa?czyk) ---------------------------------------------------------------------- Message: 1 Date: Wed, 15 Apr 2015 10:22:56 +0200 From: Jakub Szczepa?czyk Subject: [otrs] morge tickets - message body To: otrs@otrs.org Message-ID: <552E1FE0.4030704@alfavox.pl> Content-Type: text/plain; charset=utf-8; format=flowed Hi there, when i merge tickets i have predefine message body: Your email with ticket number is merged to . How to add more variables to this message like subject: Your email with ticket number TICKET_SUBJECT is merged to . -- Jakub Szczepa?czyk ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 79, Issue 5 ***********************************