Hi everyone, We have been testing OTRS and ITSM for the past few months and it worked great! Now, we would like to deploy it in our enterprise and contract OTRS team to help us integrate it with other products we us: CRM, accounting, SharePoint, etc ... I was in charge of evaluation and I have examined all aspects of it. But, I have some problems with a few packages that are part of OTRS. Would like to know if there is more info and documentation on: File Manager package Where is /home/otrs-share Calendar package - What is it used for? - How to configure it Survey package How to publish surveys Time Accounting package - What is it used for and how to configure it and use it properly? Stats; modifying and exporting: - Can I use stats to generate reports in CSV formats to import into accounting or CRM Are there any manuals available on how to use and setup those packages ? Anyone knows something about those packages? Can I also import into OTRS from pother packages: - Import accounts from CRM in CSV format (assuming I can generate CSV file containing some data from my CRM running on MS SQL) Is it possible to schedule technicians from OTRS? Is it possible to account for technician time in OTRS for billing purposes? Thank you ! Marijan Lesko -- Votre meilleur compliment à MontréalNetQuest Inc. est une référence auprès vos amis et partenaires d'affaires. Gestion Des Technologies Informatiques. 5250, ave. Ferrier, suite 805, Montréal (Québec) H4P 1L4 Tél: (514) 486-9005 x1001, Sans frais: 1-866-486-9005 x1001, Fax: (514) 486-5721 E-mail: marijan@mnquest.com mailto:marijan@mnquest.com , http://www.mnquest.com http://www.mnquest.com/ -- Les prix soumissionnés sont valides pour une période de 24 heures à moins d'avis contraire ~ Vérifier si le produit suggéré correspond à vos attentes. --------------- This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen.